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Introducción a Cat Interact duration 49 seconds Introducción a Cat Interact Introducción a Cat Interact	Introducción a Cat Interact Cat Interact helps dealers deliver a remarkable customer experience by making it easy to communicate with customers throughout the service process. Dealers report higher Net Loyalty Scores, shorter… service excellence whatsapp customer experience communication customers revenue loyalty service commitment messaging experience customer service department profitability dealers communications messages estimates From Mark Salsberry 0 likes 574 plays Subject Matter Expert (Email) mark.salsberry@cat.com
Cat Interact Intro duration 48 seconds Cat Interact Intro Cat Interact Intro	Cat Interact Intro Cat Interact helps dealers deliver a remarkable customer experience by making it easy to communicate with customers throughout the service process. Dealers report higher Net Loyalty Scores, shorter… service excellence customer experience text messaging whatsapp sms communication customers revenue loyalty disputes messaging text experience customer messages dealers communications From Mark Salsberry 4 likes 1,865 plays Subject Matter Expert (Email) mark.salsberry@cat.com
Lead & Opportunity Management Dealer Webinar… duration 1 hour 22 minutes Lead & Opportunity Management Dealer Webinar… Lead & Opportunity Management Dealer Webinar - July 2021 Session 1	Lead & Opportunity Management Dealer Webinar - July 2021 Session 1 Agenda: Use the links below to go directly to each topic: -Dealer Share – Video (LSH) : Marketing PSEs -Dealer Data Health: Launch of a New Dashboard -CVA Revenue: Update -Customer… #olga #lom #pse #stu #lens lead and opportunity management customer lens cva question customers slide lot opportunity dealer sales questions dealers metrics revenue pse team month process engine level From Nicole Horchem 1 likes 203 plays 1 Subject Matter Expert (Email) horchem_nicole_l@cat.com
10418 - Value Selling Overview duration 1 minute 25 seconds 10418 - Value Selling Overview 10418 - Value Selling Overview	10418 - Value Selling Overview Value Selling Overview value selling vst customer dealers selling machine solution tools dealer cat training td investment return reports competition potential profit revenue ownership cost pricing From Tracy Hedden-Scheeler 0 likes 441 plays 0 Subject Matter Expert (Email) hedden-scheeler_tracy@cat.com
Olga_Overview duration 3 minutes 16 seconds Olga_Overview Olga_Overview	Olga_Overview This video provides an overview of the OLGA program. #olga #lom #opportunitymanagement #aftermarket #parts #pops #opportunity olga dealers aftermarket opportunities customers events parts equipment dealer foundation opportunity maintenance solutions revenue future population potential decisions picture growth 1_y4mcnzd0 From Megan Costello 4 likes 1,093 plays 0 Subject Matter Expert (Email) costello_megan_c@cat.com Media Number (AdminOnly) 1_y4mcnzd0