Search for tag: "customer experience"

Barloworld Mongolia LLC celebrated CX Day 2022 recently. The main objectives were to increase customer experience awareness among all employees and motivate and engage employees to drive a positive…

Showcasing, training, and helping our customers to take advantage of the technology features of Cat® equipment has been a key focus area of all three Demonstration and Learning Centers for some…

This video will provide Dealer Inside Sales Reps (ISRs) with tools, tips, & functionalities for navigating Parts.Cat.Com (PCC) to maximize user effectiveness and optimize Customer experience…

Cat Interact helps dealers deliver a remarkable customer experience by making it easy to communicate with customers throughout the service process. Dealers report higher Net Loyalty Scores, shorter…

Cat Interact helps dealers deliver a remarkable customer experience by making it easy to communicate with customers throughout the service process. Dealers report higher Net Loyalty Scores, shorter…

Bringing the "Edwards Experience" to CONEXPO - Part 1

Bringing the "Edwards Experience" to CONEXPO - Part 2

The idea of the Power Parade came about in 1955 as part of the Worldwide Dealer Meeting. In 1973 it was held or the first time at Edwards, and from then until 2000 it became one of the most…

Overview of safety procedures at Caterpillar Malaga Demonstration and Learning Center - full version

Find out a little more about the mission of the global Caterpillar Demonstration and Learning Centers and the unforgettable brand experiences they deliver to our customers, our dealers and our…

This June over 400 Caterpillar customers from 15 countries attended Quarry Days at the Caterpillar Malaga Demonstration & Learning Center. Quarry Days is held every two years to showcase the…

The Industry Segments & Work Tools Team hosted the second edition of the Waste and Recycling Seminar at the Malaga DLC in September 2019.The intent of this event was to share best practices and…

Overview of safety procedures at Caterpillar Malaga Demonstration and Learning Center

It is a pleasure to introduce you to the Cat Event Experience Principles project. This initiative was undertaken in conjunction with a specialist Human Experience Design studio, and included…

The Underground Miners came to Malaga DLC for the first time in June 2019. 150 participants enjoyed an event that pulled out all the stops in terms of customer experience. There was everything from…

Four of our 'A-Room' classrooms have been transformed!The four rooms closest to the main office area have recently undergone a dramatic facelift, and are now a completely new, ultra-modern…

Unlock the Door and Let the Customer in... ProjectOne is; Efficient Machine and Customer Registration Process A Caterpillar Solution A solution intended for Cat Dealerships to register New Machines…

Here is a taste of some of the things you will see if you attend one of our demonstrations at Malaga Demonstration and Learning Center. Editor’s note: The images shown here were captured…

Learn more about the Cat.com Transformation project and why it is important to our customer experience.

From April 17 to 19, Malaga Demonstration and Learning Center had the pleasure of welcoming the Commercial Vehicle Tire business unit of Continental as it presented its full range of tires, services…

Going the Extra Mile (G.E.M) Branch Recognition Award was developed to recognize and reward dealer branches which achieve excellence in Product Support Customer Experience. This is one the dealer…