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NEW CHANNEL REQUEST FORM

PROFESSIONAL TRANSCRIPTIONS (CAPTIONS) REQUEST FORM

LIVE STREAMING EVENT REQUEST FORM

CHANNEL1 TUTORIALS


FAQ's

WHATS NEW?
Caterpillar Global Dealer Learning (GDL) is pleased to announce a major platform upgrade for Channel1. Channel1 has acquired over 3000 videos with over 25,000 users. Channel1 has served the Caterpillar community well by supporting upwards of 250,000 total learning views. Video is a proven, effective communication tool for training and recent advancements in technology and dramatic decrease in costs for creation and publishing, have led to a massive increase in volume of videos published and consumed online... It is time for an upgrade.

New features included in this upgrade include:

  • Playlist creation
  • Video editor for quizzing
  • Transcoding and flavor processing
  • Adaptive bitrate streaming   
  • Channel subscriptions
  • Video editing
  • 100’s of APIs for customized technology
  • Future multilingual interface
  • User control management
  • Machine to text transcription service
  • Content management and distribution
  • Live streaming with DVR for events
  • Customized analytics
  • Customer and supplier access
  • Integration with other GDL technology

GDL will communicate the learning power behind the new Channel1 platform with introductory webinars and technical training sessions that focus on new features.

WHO CAN USE IT?
Channel1 serves the Caterpillar dealer community by delivering on-demand training in the form of brief videos. Channel1 is open to all dealers and Caterpillar personnel for uploading, sharing and viewing videos. Users are able to request a public channel for their use with Caterpillar customers and Suppliers.

HOW DO I UPLOAD MY VIDEOS TO THE NEW CHANNEL1?
Channel1 Upload Video Tutorial

CHANNELS are very versatile. They can be private for just a few users, an entire group or the entire world – depending on how the channel is initially set up.

HOW LONG WILL IT TAKE FOR MY CHANNEL TO BE COMPLETED AFTER A REQUEST?
Please allow 24 hours to build out a new channel - New Channel Request Form.

WHAT IS THE TURN-AROUND TIME FOR VIDEO MODERATION BEFORE GOING LIVE?
All uploaded media will need to wait for “Moderation” (approval) before going live, usually 24 hours depending on the time of day it is submitted. Most videos can be activated the same day, but media submitted on Friday may not activate until following Monday.

IS THE NEW CHANNEL1 PLATFORM MOBILE-FRIENDLY?
Yes, Channel1 is mobile friendly and also allows users to upload videos from their mobile device. Channel1 also offers a mobile app through Applestore and Google Play.

HOW DO I SET UP A CHANNEL FOR OUR CUSTOMERS TO VIEW MEDIA?
Please make the request when ordering your new Channel - New Channel Request Form. For example, you can order one Channel for your customers and one for dealers or suppliers.

CATEGORIES are set up and available to users as below:
Corporate: Caterpillar only
Products: Caterpillar and Dealers
Industries: Caterpillar and Dealers
Support: Caterpillar and Dealers
Languages: Caterpillar and Dealers
Guests: Open to everyone, Caterpillar and Dealers included

WHAT CODES DO YOU USE TO INDICATE GROUPS OF USERS WHEN SETTING UP A NEW CHANNEL?
We have four groups of users for channels. This is the shortcut code to allow “groups of users” to access your channel if the channel is set to private. GDL initially sets this up for the channel manager. If a channel is not set to private, a customer with a CWS ID will automatically be able to access it. The system will be overwritten if a new member is entered manually.
Corp - Corporate Caterpillar with a CWS ID
Deal - Dealers with a CWS ID
Cust - Customers with a CWS ID
Supp - Suppliers with a CWS ID

ASSIGNING ENTITLEMENTS TO A CUSTOMIZED CHANNEL
We have four groups of entitlements offering varying level of access to each channel. When assigning new members to a channel entitlements can range between Manager, Moderator, Contributor and Viewer.
Manager - Can assign entitlements, approve, upload and view channel
Moderator - Can approve, upload and view channel content
Contributor - Can contribute content and view channel
Member - Can only view channel content

WHY CAN’T I ADD A VIDEO TO MY PLAYLIST?
Videos can not be added to a general playlist unless the user has completed all mandatory fields when video is originally uploaded. To correct this, media owner must go back and complete the mandatory fields. Shareable playlists are created in Channels. All videos must reside within the same channel for sharing.

CREATING A PERSONAL PLAYLIST

CREATING A CHANNEL PLAYLIST FOR SHARING

HOW DO I ORDER TRANSLATIONS?
Currently, Channel1 does not offer automatic translations, but does offer Mechanical Transcriptions (“Machine to Text”) at no cost. The returned transcriptions will have to be proofed and corrected by the person making the request before they are turned on 48 hours later. Mechanical transcriptions are 70% accurate and keywords automatically become searchable once captioned.

Additionally, Professional Transcriptions (human generated) are available upon request - Professional Transcriptions (Captions) Request Form. They will appear automatically on the video after 48 hours. Look for the “CC” in the player window to turn them on. Human transcriptions are 99% accurate.

All transcriptions appear as Close Captioning and are editable and available to download, translate and re-upload (the associated video will remain on the Channel1 platform). Transcriptions can be used to develop versatile, translated versions of videos. Please contact Channel1 Support for a brief tutorial on the Transcription and Editing features.

CAN YOU TELL US MORE ABOUT IN VIDEO QUIZZING?
In-video quizzing is available to the owner of the media. These quizzes are reportable and can be viewed by the media owner. Here are a few brief tutorials:
Create A Quiz
Take A Quiz
Reports

DO WE PUT IN AN EMAIL ID FOR SUBJECT MATTER EXPERT (SME) WHEN UPLOADING MEDIA?
Yes, please enter an email address for the SME (creator of the video or expert on the topic responsible for answering technical questions).

CAN WE CUSTOMIZE CHANNEL HEADERS?
One can customize the channel header to an extent by loading a thumbnail. Note: the background of the header populates automatically and the thumbnail will slightly enlarge clipping your graphic.

WHO WILL BE REPLYING TO COMMENTS TO THE PUBLIC VIDEOS?
We recommend commenting be disabled for public videos. After logging in with a CWS ID, an SME or the media owner is responsible for monitoring their videos for comments.

HOW DOES THE VIDEO FEED (RELATED MEDIA) WORK?
The video feed relies on metadata (tags). It reads similar tags on other media and feeds the user like videos they may want to see.

WHAT IS THE DIFFERENCE BETWEEN “TRENDING” AND “POPULAR” ON THE HOME PAGE?
Popular = Most Likes
Trending = Most Views
New = Most Recent

WHEN SEARCHING, WHY WOULD A DEALER SEE DIFFERENT MEDIA RESULTS THAN AN INTERNAL CATERPILLAR EMPLOYEE?
Channel1 now offers granular selection when uploading media to the new platform. If a dealer searches for media, the results of this search will show only media from Channels and Categories that are available to dealers for viewing.

CAN I DOWNLOAD A VIDEO THAT DOES NOT BELONG TO ME?
No. Downloading Channel1 videos without Caterpillar’s written consent violates Caterpillar Terms of Use and infringes on Caterpillar's intellectual property. Downloading via third party software is in violation of Caterpillar Terms of Use and will terminate the license granted.
No part of Channel1 website or it’s content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Caterpillar's express prior written consent. Consent is limited to the specific use case approved.

CAN I DOWNLOAD A NEW MP4 CONTAINING INTERACTIVE VIDEO/PRESENTATIONS, QUIZZES, OR CHAPTERED VIDEO AFTER ASSEMBLING THE MEDIA USING CHANNEL1?
No. The final media will loose functionality when downloaded. New interactive work does not create a new file for your video. There is a video source stored within Channel1 and the interactive elements appear as a result of being played in the Channel1 player itself.

CAPTURESPACE SCREEN RECORDING TOOLS

ARE SCREEN/PRESENTATION AND VOICE RECORDINGS DOWNLOADABLE AS AN .MP4 AND PLAYABLE OFF THE PLATFORM?
The tools vary according to function.

PRESENTATIONS & LECTURES: (Presentation, screen, webcam and voice)
Channel1 is incapable of downloading an .mp4 file for use elsewhere. Content must remain in Channel1 in order to retain interactivity as it is the player itself that expresses the interactivity. Content saved to the desktop will be saved to a folder with presentation screenshots and video separated.

SCREEN & VOICE:
Yes. Channel1 will record a brand new file and is downloadable as an .mp4. It does not need Channel1 for interactivity. Be aware all presentation material becomes searchable by users if left on the Channel1 platform.

SCREEN, VOICE & WEBCAM:
This feature records a new file and is therefore downloadable and used in other environments that accept an .mp4 file.

VOICE ONLY:
This feature records a new audio only file as an .mp4. It is therefore downloadable and used in other environments that accept an .mp4 file.

WHERE CAN I FIND THE RECORDING OF THE INTRODUCTORY OVERVIEW AND ADDITIONAL RESOURCES?
Session 1: Overview of New Channel1 Platform, Introduction to Ingestion, Multiple Channels and Content Management
Session 2: Content Authoring Tools, Transcriptions and Analytics

Live Streaming and Webcasting training will be offered at a later date.

Please contact Channel1 Support with additional questions.