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EAME ISR WEBINAR supporting CI Services Growth - _2 - CATDEALER.COM/ISR - PSE _ Undercarriage Denis Gauffre & Matthew Briggs
Subject Matter Expert (Email)
gauffre_denis@cat.com
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Ivy shares her customer experience working as a CAT® dealer technician. Visit cat.com/dealertech for more information
Subject Matter Expert (Email)
carballido_alexis@cat.com
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Meet Tyler from Thompson Machinery! Visit cat.com/dealertech for more information!
Subject Matter Expert (Email)
carballido_alexis@cat.com
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Ivy shares about her time in ThinkBIG. Visit cat.com/dealertech for more information
Subject Matter Expert (Email)
carballido_alexis@cat.com
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Meet I Gede Augus Arisanto from Trakindo! Visit cat.com/dealertech for more information!
Subject Matter Expert (Email)
carballido_alexis@cat.com
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Learn more about how to add a new customer in the live Conquest Dealer Portal.
Subject Matter Expert (Email)
Schultz_Karen_B@cat.com
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Come on in! We’re going to visit Cat dealer branches around the globe in a new series called “Cat Dealer Digs.” Get a behind-the-scenes look at the great stuff branches are doing to…
Subject Matter Expert (Email)
MarkPerkes@cat.com
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Meet Lucas Tsibidis from William Adams.
Subject Matter Expert (Email)
carballido_alexis@cat.com
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Learn more about how to add new customers in the Conquest Dealer Portal.
Subject Matter Expert (Email)
Schultz_Karen_B@cat.com
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Learn more about how to accept or reject customers in the Conquest Dealer Portal.
Subject Matter Expert (Email)
Schultz_Karen_B@cat.com
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Learn more about how to export lists in the Conquest Dealer Portal.
Subject Matter Expert (Email)
Schultz_Karen_B@cat.com
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Learn more about how to use lists in the Conquest Dealer Portal.
Subject Matter Expert (Email)
Schultz_Karen_B@cat.com
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Video Explaining Cat Parts Expert functioning.
Subject Matter Expert (Email)
huntington_jeff_a@cat.com
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Meet the dealer top apprentice candidate Ivy Underhill from Warren!
Subject Matter Expert (Email)
carballido_alexis@cat.com
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Meet the dealer top apprentice candidate Nicole Clissa from Westrac WA!
Subject Matter Expert (Email)
carballido_alexis@cat.com
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Barloworld Mongolia LLC celebrated CX Day 2022 recently. The
main objectives were to increase customer experience awareness among all
employees and motivate and engage employees to drive a positive…
Subject Matter Expert (Email)
udaanjargal@barloworld.mn
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BCP 2022 Autumn P&A - Small Track Type Tractor Session BCP Small Track Type Tractor training session, recorded during the 2022 Autumn P&A Training session hosted at the Leicester Customer and…
Subject Matter Expert (Email)
hanks_benjamin_j@cat.com
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BCP 2022 Autumn P&A - Small Wheel Loader Session BCP Small Wheel Loader training session, recorded during the 2022 Autumn P&A Training session hosted at the Leicester Customer and Training…
Subject Matter Expert (Email)
hanks_benjamin_j@cat.com
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BCP 2022 Autumn P&A - Skid Steer Loader Session BCP Skid Steer Loader training session, recorded during the 2022 Autumn P&A Training session hosted at the Leicester Customer and Training…
Subject Matter Expert (Email)
hanks_benjamin_j@cat.com
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BCP 2022 Autumn P&A - Mini Excavator Session BCP Mini Excavator training session, recorded during the 2022 Autumn P&A Training session hosted at the Leicester Customer and Training Centre in…
Subject Matter Expert (Email)
hanks_benjamin_j@cat.com
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BCP 2022 Autumn P&A - Compact Wheel Loader Session BCP Backhoe Loader training session, recorded during the 2022 Autumn P&A Training session hosted at the Leicester Customer and Training…
Subject Matter Expert (Email)
hanks_benjamin_j@cat.com
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BCP 2022 Autumn P&A - Backhoe Loader Session BCP Backhoe Loader training session, recorded during the 2022 Autumn P&A Training session hosted at the Leicester Customer and Training Centre in…
Subject Matter Expert (Email)
hanks_benjamin_j@cat.com
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BCP 2022 Autumn P&A - Attachments Session BCP Attachments training session, recorded during the 2022 Autumn P&A Training session hosted at the Leicester Customer and Training Centre in…
Subject Matter Expert (Email)
hanks_benjamin_j@cat.com
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2023 Aftermarket Strategy Rollout contains CISD, Cat Reman, Cat Digital aftermarket marketing strategies and plan on pages for dealers to align.
Subject Matter Expert (Email)
estrada_estela_m@cat.com
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As we engage further with customers who like to perform their own services, Self Service Options (SSO) are a key tool. They allow customers to get hold of all parts, instructions, and tooling for a…
Subject Matter Expert (Email)
Castillo_Alexis_R@cat.com
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Showcasing, training, and helping our customers to take advantage of the technology features of Cat® equipment has been a key focus area of all three Demonstration and Learning Centers for some…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
#00091847
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This is a short training video that covers how to establish Advanced User Permissions for a user and functions available to them within the CCR application.
Subject Matter Expert (Email)
matranga_dave@cat.com
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This video will provide Dealer Inside Sales Reps (ISRs) with tools, tips, & functionalities for navigating Parts.Cat.Com (PCC) to maximize user effectiveness and optimize Customer experience…
Subject Matter Expert (Email)
Joshua.Altorfer@cat.com
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This video will walk you through the safe start up and shut down procedure of gensets.
Subject Matter Expert (Email)
Lee_Jeffrey_M@cat.com
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These interactive webinars are monthly and cover updates, integrations, and transformations on all L&OM and extended applications. Watch the full video or use the links below to go directly to…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Cat Interact helps dealers deliver a remarkable customer experience by making it easy to communicate with customers throughout the service process. Dealers report higher Net Loyalty Scores, shorter…
Subject Matter Expert (Email)
mark.salsberry@cat.com
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These interactive webinars are monthly and cover updates, integrations, and transformations on all L&OM applications. Watch the full video or use the links below to go directly to each topic:…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Webinar number 6 in the BCP'esy series of online product updates and training. This session looks at the new 906, 907, and 908 Compact Wheel Loaders and why its the perfect match for the Rental…
Subject Matter Expert (Email)
jas@cat.com
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CG Gas Generator Set Training - Day 3
Subject Matter Expert (Email)
hitpa_georg@cat.com
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CG Gas Generator Set Training - Day 2
Subject Matter Expert (Email)
hitpa_georg@cat.com
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CG Gas Generator Set Training - Day 1
Subject Matter Expert (Email)
hitpa_georg@cat.com
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This video includes an overview of the STU Integration Simulation Dashboard. You will learn of the details and how to fully utilize this dashboard to review the OLGA / STU integration changes.
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Welcome to the DTAP 2022 Awards Ceremony! This week the Caterpillar Global Dealer Learning team host the 43rd Dealer Top Apprentice Program. Over 5 days the Apprentices have delivered formal…
Subject Matter Expert (Email)
wardill_mark_j@cat.com
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Cat Interact helps dealers deliver a remarkable customer experience by making it easy to communicate with customers throughout the service process. Dealers report higher Net Loyalty Scores, shorter…
Subject Matter Expert (Email)
mark.salsberry@cat.com
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These webinars are monthly and cover updates, integrations, and transformations on all L&OM applications. Agenda: Use the links below to go directly to each topic: (Hosted by Heather Blase)…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Bringing the "Edwards Experience" to CONEXPO - Part 1
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
10926-02
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Bringing the "Edwards Experience" to CONEXPO - Part 2
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
10926-01
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This video is a complete overview of the Sales Transformation and Configuration Change Simulation dashboard.
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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These webinars are monthly and cover updates, strategies, and synergies on all L&OM applications. Agenda: Use the links below to go directly to each topic: (Hosted by Heather Blase) (Slide deck…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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These webinars are monthly and cover
updates, strategies, and synergies on all L&OM applications. Agenda:
Use the links below to go directly to each topic: (Hosted by Heather Blase) (Slide deck…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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The idea of the
Power Parade came about in 1955 as part of the Worldwide Dealer Meeting. In 1973 it was
held or the first time at Edwards, and from then until 2000 it became one of
the most…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
Brand # 10765-04
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Overview of safety procedures at Caterpillar Malaga Demonstration and Learning Center - full version
Subject Matter Expert (Email)
horsman_matt@cat.com
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The Central OLGA team along with the PSE team are conducting monthly Lead & Opportunity Management 101 webinars in 2021. This webinar will introduce both OLGA and PSE applications. They will…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Find out a little more about the mission of the global Caterpillar Demonstration and Learning Centers and the unforgettable brand experiences they deliver to our customers, our dealers and our…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
Brand # 10765-03
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Practices share by Sotreq
Subject Matter Expert (Email)
Campbell_Andrea_L@cat.com
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We’re updating the
process of how you’ll add future VisionLink user accounts using the Single Sign-On credentials. » We are transitioning
VisionLink users to a Caterpillar®…
Subject Matter Expert (Email)
newport_kristy@cat.com
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The Central OLGA team along with the PSE team are conducting monthly Lead & Opportunity Management 101 webinars in 2021. This webinar will introduce both OLGA and PSE applications. They will…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Agenda: Use the links below to go directly to each topic: -Dealer Share – Video (LSH) : Marketing PSEs
-Dealer Data Health: Launch of a New Dashboard
-CVA Revenue: Update
-Customer…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Do you need to upskill? Do you need technical training but can't travel? Take a look at how GDL Melbourne Learning Centre delivers Virtual training. Contact us and we can work together to…
Subject Matter Expert (Email)
co_cuthbert@cat.com
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Interested in learning about the Lead & Opportunity Management team's newest analytic solution? Introducing the new Lens Overview video! Lens plays a big part in providing insights into…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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We are converting VisionLink sign-in
credentials to a Caterpillar username (CWS ID), which are sign-in credentials
authenticated by the Cat® Corporate Web Security (CWS) system. Here’s…
Subject Matter Expert (Email)
newport_kristy@cat.com
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This webinar introduces both OLGA and PSE applications. This covers an overview of each application including key concepts and primary functionality. This webinar is intended to be open to all…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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The Goal in this OLGA 201 training is to develop a deeper understanding of how OLGA calculation works and the data that goes into it. This webinar is intended for application users of OLGA. This is a…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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This video shares “STU simplification & STU
daily”. This recording was taken from Lead & Opportunity Management Webinar
in May 2021.
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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This video shares “PSEs
keeps improving with YOUR feedback". This recording was taken from Lead & Opportunity Management Webinar in May 2021.
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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This video shares "Alignment between STU & OLGA sales". This recording is from the Lead & Opportunity Management Webinar in May 2021.
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Agenda: Use the links below to go directly to each topic Visit our dealer.cat.com/OpportunityManagement page L&OM Update: “Change is Coming” Data Health: “Get familiar with…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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This webinar will introduce both OLGA and PSE applications. They will cover an overview of each applications including key concepts and primary functionality. This webinar is intended to be open to…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Wagner - Payload Standard Tipoff to Stockpile Testimonial
Subject Matter Expert (Email)
Schmidtgall_Scott_W@cat.com
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Wagner - Payload Features Multitask and List Testimonial
Subject Matter Expert (Email)
Schmidtgall_Scott_W@cat.com
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Wagner - Advanced Payload Tipoff Assist Testimonial
Subject Matter Expert (Email)
Schmidtgall_Scott_W@cat.com
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MaGruder - XE Transmission Benefits Testimonial
Subject Matter Expert (Email)
Schmidtgall_Scott_W@cat.com
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MaGruder - Joystick Steering Testimonial
Subject Matter Expert (Email)
Schmidtgall_Scott_W@cat.com
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MaGruder - Cab Leg Room Testimonial
Subject Matter Expert (Email)
Schmidtgall_Scott_W@cat.com
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MaGruder - Autodig Testimonial
Subject Matter Expert (Email)
Schmidtgall_Scott_W@cat.com
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April webinar reviews the Lead & Opportunity Management (L&OM) evolution and how each application integrate together to continue to improve the data process. In each application segment, you…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Digital Compliance Common Question Podcast Series
Subject Matter Expert (Email)
donaldson_alexis_n@cat.com
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Meet Muhammad Ishak of Trakindo
Subject Matter Expert (Email)
Wardill_Mark_J@cat.com
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Meet Josh Martin of CavPower
Subject Matter Expert (Email)
Wardill_Mark_J@cat.com
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Meet Johnny Wadeson of Terra
Subject Matter Expert (Email)
Wardill_Mark_J@cat.com
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Meet Alysha Ross of WesTrac
Subject Matter Expert (Email)
Wardill_Mark_J@cat.com
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Learn how to register and seamlessly connect to begin using My.Cat.Com to manage your equipment
Subject Matter Expert (Email)
ogburn_richole@cat.com
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Becky chats with Griffin Reome from Global Services about the Dealer Service Technician Strategy and Cat Trial 10: Tech Test.
Subject Matter Expert (Email)
Besserer_Becky@cat.com
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The Central OLGA team along with the PSE team are conducting monthly Lead & Opportunity Management 101 webinars in 2021. These webinars will introduce both OLGA and PSE applications. They will…
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Meet Noor Wahyudi of Trakindo
Subject Matter Expert (Email)
Wardill_Mark_J@cat.com
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Meet Andrew Creber of Hastings Deering.
Subject Matter Expert (Email)
Wardill_Mark_J@cat.com
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The Cat® App puts core equipment data in the palm of customers’ hands. Here are some tipsand tricks to using the Dealer Customer View function to your advantage and its full capabilities. …
Subject Matter Expert (Email)
ogburn_richole@cat.com
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Lens is a tool that identifies services behavior looking at invoice data (Sales To Users (STU)). #lens
Subject Matter Expert (Email)
Cicenia_Chiara@cat.com
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This video is to develop a deeper understanding of OLGA.. These webinars are intended for application users of OLGA.
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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Aftermarket Advisor App - Demo
Subject Matter Expert (Email)
Frietsch_Cody_F@cat.com
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This video gives you an introduction to gain a high-level understanding of LEAD & Opportunity Management. - OLGA & PSE - Benefits & When to use
Subject Matter Expert (Email)
horchem_nicole_l@cat.com
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The trade press launch event of Cat small and wheel excavators in English
Subject Matter Expert (Email)
cortes_campos_daniela@cat.com
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Recording of 2020 Cat Backhoe Loader Trade Press Event
Subject Matter Expert (Email)
banff_de_zerpa_jaana@cat.com
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Recording of 2020 Cat Command Trade Press Event
Subject Matter Expert (Email)
horsman_matt@cat.com
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Hello Dealers and Managed Account Managers! Watch the Digital Authorization Tool Demo to help you navigate the tool to collect digital authorizations from customers for both In-person authorization…
Subject Matter Expert (Email)
sabapathy_damayanthi@cat.com;Richards_Rod@cat.com;Welton_Kristen@cat.com;catdigitalsupport@cat.com Media Number (AdminOnly)
2
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Hello Dealers and Managed Account Managers! Watch the Digital Authorization Tool Demo to help you navigate the tool to collect digital authorizations from customers for both In-person authorization…
Subject Matter Expert (Email)
sabapathy_damayanthi@cat.com;Richards_Rod@cat.com;Welton_Kristen@cat.com;catdigitalsupport@cat.com Media Number (AdminOnly)
1
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A Quick guide on how to correctly size a Wheel Loader Bucket
Subject Matter Expert (Email)
massey_andrew_j@cat.com
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Caterpillar Systems Consolidation and strategies to win
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Value Selling Overview
Subject Matter Expert (Email)
hedden-scheeler_tracy@cat.com
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Value Selling Dealer Sotreq
Subject Matter Expert (Email)
hedden-scheeler_tracy@cat.com
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Value Selling from Dealer Sotreq
Subject Matter Expert (Email)
hedden-scheeler_tracy@cat.com
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Value Selling Video from Dealer Sotreq
Subject Matter Expert (Email)
hedden-scheeler_tracy@cat.com
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Becky chats with the dealer solutions network!
Subject Matter Expert (Email)
carballido_alexis@cat.com
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This webinar includes Best Practices from Finning in South America.
Subject Matter Expert (Email)
Getz_Dawn_M@cat.com Media Number (AdminOnly)
1_1r1ydt9u
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Find out how Equipment Care Advisor (ECA) will help deliver on Customer Value Agreements (CVAs) and meet our targets to double services by 2026. ECA is an application for dealers and Caterpillar to…
Subject Matter Expert (Email)
baehr_martin_w@cat.com Media Number (AdminOnly)
1_qnnne6il
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Live with Becky as she meets with GDL!
Subject Matter Expert (Email)
heredia_zachary@cat.com Media Number (AdminOnly)
1_1gfuwesx
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This is instructional video on how to perform an ECM download using Morbark Chipper with C9.3B Tier 4 engine as example.
Subject Matter Expert (Email)
alexander.tumanov@cat.com Media Number (AdminOnly)
1_lhezbn8y
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The OLGA 101 video covers an overview of
the program including key concepts and primary functionality. It is
intended to be open to all audiences at the dealership and internally as an
OLGA 101…
Subject Matter Expert (Email)
costello_megan_c@cat.com Media Number (AdminOnly)
1_sqr0ugpo
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An introductory presentation to understand how contaminants affect component/machine reliability and durability including the results of bench marking tests to prove the viability of CC.
Subject Matter Expert (Email)
Redpath_Brian_P@cat.com Media Number (AdminOnly)
0_31urot5y
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This June over 400 Caterpillar customers from 15 countries attended Quarry Days at the Caterpillar Malaga Demonstration & Learning Center. Quarry Days is held every two years to showcase the…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
1_787149cb
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The Industry Segments & Work Tools Team hosted the second edition of the Waste and Recycling Seminar at the Malaga DLC in September 2019.The intent of this event was to share best practices and…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
1_qrwwhjja
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Overview of safety procedures at Caterpillar Malaga Demonstration and Learning Center
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
1_eohlpvzl
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GS Update Live Stream October 8 at 9 AM CST on Channel1 !
Subject Matter Expert (Email)
heredia_zachary@cat.com Media Number (AdminOnly)
1_oevjrwaj
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Overview video of PIC 2.0
Subject Matter Expert (Email)
ordonez_roberto_m@cat.com Media Number (AdminOnly)
1_bwqd73nr
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Overview of Caterpillar Services Growth Strategy, to double services growth by 2026
Subject Matter Expert (Email)
Vannaken_Amanda@cat.com Media Number (AdminOnly)
1_zaw9oa9b
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Opportunity Management's August 2019 webinar for dealers covering the OLGA program and Prioritized Service Events (PSEs). Agenda Welcome OLGA Update Release Plan End of Year Opportunity…
Subject Matter Expert (Email)
devenney_brianne_n@cat.com Media Number (AdminOnly)
1_f3vkihoq
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Our Services growth strategy: the shift from Customer Service Agreements (CSA) to Customer Value Agreements (CVA) - for Construction Industries, Resource Industries, and Energy & Transportation.
Subject Matter Expert (Email)
mcwethy_marcy@cat.com Media Number (AdminOnly)
1_0wh2oh1k
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It is a pleasure to introduce you to the Cat Event Experience Principles project. This initiative was undertaken in conjunction with a specialist Human Experience Design studio, and included…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
1_nldfyenp
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The Underground Miners came to Malaga DLC for the first time in June 2019. 150 participants enjoyed an event that pulled out all the stops in terms of customer experience. There was everything from…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
1_o4yhxcrr
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Group President Bob De Lange interviews co-dealer principal Marcelo Orberg of Sotreq in this dealer spotlight.
Subject Matter Expert (Email)
Robinson_Kevin_L@cat.com Media Number (AdminOnly)
1_25sfmmsv
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Medium Wheel Loader Competitive Comparison
Subject Matter Expert (Email)
dmars@cat.com Media Number (AdminOnly)
0_527g9bzx
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Opportunity Management's May 2019 webinar for dealers covering the OLGA program and Prioritized Service Events (PSEs). Agenda Welcome OLGA Update Release Plan Builder File Advisory Board (BFAB)…
Subject Matter Expert (Email)
devenney_brianne_n@cat.com Media Number (AdminOnly)
1_fkxjaauo
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Take a walk through the OLGA web application & see what reporting features and capabilities are at your fingertips!
Subject Matter Expert (Email)
costello_megan_c@cat.com Media Number (AdminOnly)
1_snwyfzeb
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Listen as the DTAP 2018 participants tell you about the advantages to being a Caterpillar technician!
Subject Matter Expert (Email)
Wardill_Mark_J@cat.com Media Number (AdminOnly)
1_9oavsh45
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Four of our 'A-Room' classrooms have been transformed!The four rooms closest to the main office area have recently undergone a dramatic facelift, and are now a completely new, ultra-modern…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
0_frai6qw1
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Unlock the Door and Let the Customer in... ProjectOne is; Efficient Machine and Customer Registration Process A Caterpillar Solution A solution intended for Cat Dealerships to register New Machines…
Subject Matter Expert (Email)
Kucharski_Michael_J@cat.com Media Number (AdminOnly)
1_43n07314
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Here is a taste of some of the things you will see if you attend one of our demonstrations at Malaga Demonstration and Learning Center. Editor’s note: The images shown here were captured…
Subject Matter Expert (Email)
horsman_matt@cat.com Media Number (AdminOnly)
1_j06pwtlv
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This video features the customer testimonial of Repair Options who is satisfied with the performance of his excavator after engine overhaul. Hongying (Gong Shen Ping) is a retail customer with three…
Subject Matter Expert (Email)
du_lili@cat.com Media Number (AdminOnly)
1_pycuqn6a
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